Virtual roundtable: A conversation about refund abuse
With 54% of merchants reporting an increase, refund abuse continues to affect revenues, customer loyalty, and growth entering 2025.
Identifying and handling different types of refund abusers effectively without damaging the experience of good customers – nor reputation or brand image – can be difficult.
Join Ravelin and your peers in an insightful discussion of the pressing challenges around refund abuse and the strategies at hand to prevent it.
We'll discuss the experiences and learnings of fraud prevention experts:
- Signs of a refund abuse problem and quantifying the issue
- Types of refund abusers and how to respond to each
- Rehabilitating opportunist abusers: What works and who on?
- Data-driven strategies to prevent refund abuse
- Protecting the experience of good customers
This virtual discussion will be moderated by Ravelin CPO, Mark Barlow, and attended by merchants from across the spectrum of online activity, as well as Ravelin Data Scientist Dr. Alfie Tiley, who works closely on refund abuse projects.
*Spaces are limited. Don’t miss this chance to learn, share, and lead the way in protecting your business from refund abuse.
