With 54% of merchants reporting an increase, refund abuse continues to affect revenues, customer loyalty, and growth.
Identifying and handling different types of refund abusers effectively without damaging the experience of good customers – nor reputation or brand image – can be difficult.
Join Ravelin and your peers in an insightful discussion of the pressing challenges around refund abuse and the strategies at hand to prevent it.
This is a unique opportunity to discuss the experiences and learnings with fellow fraud prevention experts, including:
- Identifying and quantifying a refund abuse issue
- Types of refund abusers and how to respond to each
- Data-driven strategies to prevent refund abuse
- Maintaining customer experience, brand reputation and growth
This virtual discussion will be moderated by Ravelin Co-Founder and CFO, Nick Lally, and attended by merchants from across the spectrum of online activity, as well as Ravelin's Director of Design, Raphael Essoo-Snowdon who works closely on refund abuse projects.
