---
title: Refund Abuse Report 2026 – Consumer survey on refunds & returns fraud
description: 98% of refund abusers succeed. Get the new report to arm yourself with knowledge and data – and protect your revenue and reputation.
image: https://pages.ravelin.com/hubfs/463%20Refund%20Abuse%20Report%20Social%20images%201200x627%20(1).png
---

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# The State of Refund Abuse – 2026 report

Repeat offenders, eroding loyalty,   
and AI's impact.

---

To help merchants understand, quantify and prevent refund abuse,   
Ravelin conducted a survey of 6,200+ consumers in the UK, Germany and France.

 

Download the report to discover how:

- 1 in 4 shoppers abused refund policies in the past year
- Almost everyone who attempts it succeeds, at a rate of 98%!
- Frequent, repeat abusers are the most dangerous – learn how to spot them
- Almost £1000 a year is lost to each frequent abuser in the UK
- What can make abusers stop, in their own words
- How to make refund abuse prevention reward your good customers

Refund abuse is easy to do yet difficult to block. Arm yourself with knowledge and meaningful data with our new report.

 

 

 

![463 Refund Abuse Report Social images 885x505](https://pages.ravelin.com/hubfs/463%20Refund%20Abuse%20Report%20Social%20images%20885x505.png "463 Refund Abuse Report Social images 885x505")

#### You’re nearly there…

Get the report in your inbox by filling in the form below.

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## We can fuel your secure growth

Let's chat about how Ravelin can help you block fraud and abuse,   
accept payments with confidence, and grow securely. 

[BOOK A CALL](https://www.ravelin.com/contact-us)

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