- Grant Shipway, Global Fraud Manager, River Island
- Richard Brown, Fraud Analyst, Superdry
- Adam Sherlock, Fraud & Payments Manager, FitFlop
- Danièle Thillmann, Danièle Thillmann Consulting
Taking a major toll, refund abuse is on everyone's lips – and retailers all around the world are observing a steep rise.
In a casual chat, four fraud fighters, all experts from well-known brands, discuss challenges and solutions when dealing with opportunistically abusive buyers, professional refund fraudsters, good customers who make honest mistakes, and everyone in between.
Key insights include:
- Why is refund fraud on the rise?
- Metrics to measure refund abuse
- What is a good customer?
- Cross-team collaboration to address fraud
