---
title: "RavCon 2024 video - Panel: Refund abuse trends & solutions | Ravelin"
description: "Merchant panel on refund abuse at RavCon 24: Experts from Superdry, River Island & FitFlop join forces to discuss challenges & solutions. Watch on demand."
image: https://pages.ravelin.com/hubfs/232%20RavCon%2024%20On-Demand%20images%201200%20x%20627%204.png
---

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# Out of control?

# Refund abuse trends & solutions 

## Merchant panel at RavCon 2024

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- Grant Shipway, Global Fraud Manager, **River Island**
- Richard Brown, Fraud Analyst, **Superdry**
- Adam Sherlock, Fraud & Payments Manager, **FitFlop**
- Danièle Thillmann, **Danièle Thillmann Consulting**

Taking a major toll, refund abuse is on everyone's lips – and retailers all around the world are observing a steep rise.

In a casual chat, four fraud fighters, all experts from well-known brands, discuss challenges and solutions when dealing with opportunistically abusive buyers, professional refund fraudsters, good customers who make honest mistakes, and everyone in between.

Key insights include:

- Why is refund fraud on the rise?
- Metrics to measure refund abuse
- What is a good customer?
- Cross-team collaboration to address fraud

![232 RavCon 24 On-Demand images 1200 x 627 4](https://pages.ravelin.com/hs-fs/hubfs/232%20RavCon%2024%20On-Demand%20images%201200%20x%20627%204.png?width=2000&height=1045&name=232%20RavCon%2024%20On-Demand%20images%201200%20x%20627%204.png "232 RavCon 24 On-Demand images 1200 x 627 4")

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