Trainline’s veteran fraud-fighter Nick Aiken on stage at RavCon shares real-life stories from the ground, all centered around refund abuse.
Observing this type of policy abuse skyrocket, he knew something had to be done – and came up with a plan.
Watch to find out how Trainline successfully manages refund abuse, what they’ve observed in different locations, how they work with operators in a mutually beneficial setup, and how they leverage data and ML to maximize the satisfaction of genuine customers and minimize losses to abuse and fraud.
Insights include:
- How to challenge customers to stop opportunistic fraud
- Static vs dynamic messaging to rehabilitate and discourage
- Harnessing and and utilizing the power of social
- Putting together case studies to make your data work
