Changing the conversation: how to position the fraud team as a driver of growth

We talk to Brian Hiebert, Global Fraud Operations Manager at Just Eat Takeaway (Skip the Dishes), about how to present the work the fraud team does as part of a merchant's growth story. It is essential for fraud leaders to move away from being seen as a blocker of sales, to aligning with the strategic aims of the business. What KPIs should you use, how should you report your work to the business, how do you engage with other leaders in the business from sales, to marketing to finance? Key, fresh insights from a key leader at one of the world's leading e-commerce platforms.