---
title: Industry leaders insights on fraud & payments 2020
description: Join this webinar to hear industry leaders from CipSoft, Boohoo, Glovo and Flixbus share their perspective on results from a survey of 1000+ merchant fraud & payments professionals on the top threats facing merchants and fraud changes in 2020. 
image: https://pages.ravelin.com/hubfs/Online_Survey_Webinar_-_Industry_Leaders_Webinar_2_885_x_564-1.png
---

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# Webinar: How has the past year impacted merchants?

 

## We spoke to four leading businesses **Boohoo, CipSoft, Glovo **and **Flixbus** to find out more...

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Watch this on-demand webinar to gain insight from fraud & payment professionals from industry leaders about the market impact on fraud teams. Get industry-specific insights on the fraud trends, pandemic impact and PSD2 strategy. 

Key discussions:

**- Covid-19 impact:** “contactless deliveries and returns makes it easier for customer disputes, so refund abuse is rising” - **Nelda Biltauere, Boohoo**

**- Fraud on C-level agenda: **“fraudsters are discovering different fraud schemes, so C-suite is once again interested in fraud teams” - **Marcus Riese, CipSoft**

**- Changing perception of fraud teams:** “we still have to fight the perception that fraud management damages business” - **Krystyna Savotchenko, Flixbus**

**PSD2 strategy:** “with PSD2, we should look at optimising exemptions for users we trust, and challenging risky users to shift liability to the issuer bank” -** Florian Jensen, Glovo**

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