---
title: Europe's first consumer abuse & friendly fraud survey | Ravelin
description: Read the findings of the first definitive survey into consumer fraud across Europe. 40% of consumers admit to friendly fraud. Motivations and trends.
image: https://pages.ravelin.com/hubfs/251%20Ebook%20Social%20Landing%20Page%201200x990%20v2.png
---

[![Ravelin-logo-two-colors-2](https://pages.ravelin.com/hs-fs/hubfs/Ravelin-logo-two-colors-2.png?width=130&height=37&name=Ravelin-logo-two-colors-2.png "Ravelin-logo-two-colors-2")](https://ravelin.com/)

[SEE MORE RESOURCES](https://www.ravelin.com/resources)

# Consumer Fraud Survey: The dark side of online shopping – the rise of friendly fraud

---

 

Friendly fraud is increasing and costing brands millions in lost revenues every single year. But little hard data exists about why this is happening. 

Ravelin has completed the first definitive survey into consumer fraud across Europe.  

Based on a survey of 6,000 adults across the UK, France, and Germany, this new research sheds new light on the soaring phenomenon of friendly and first-party fraud and policy abuse by consumers.

 

Download **The dark side of online shopping – the rise of friendly fraud** to find out who is committing fraud, why and how: 

- Why **40%** of online shoppers committed fraud in the past year
- The **surprising worst offenders** who are most actively committing fraud
- The **types of fraud** they’re committing and the **companies most at risk**
- How much consumer fraudsters are making

Find out more in the full survey. Download our ebook now. 

![251 Ebook Social Landing Page 1200x990 v1](https://pages.ravelin.com/hubfs/251%20Ebook%20Social%20Landing%20Page%201200x990%20v1.png "251 Ebook Social Landing Page 1200x990 v1")

#### You’re nearly there…

Download your copy of the report

TRUSTED BY

![deliveroo-7](https://pages.ravelin.com/hubfs/deliveroo-7.svg "deliveroo-7")

![just-eat-2](https://pages.ravelin.com/hubfs/just-eat-2.svg "just-eat-2")

![booking-com](https://pages.ravelin.com/hubfs/booking-com.svg "booking-com")

![trainline-2-1](https://pages.ravelin.com/hubfs/trainline-2-1.svg "trainline-2-1")

![freenow-1](https://pages.ravelin.com/hubfs/freenow-1.svg "freenow-1")

![favicon-1-1](https://pages.ravelin.com/hubfs/favicon-1-1.ico "favicon-1-1")

© 2023 Ravelin Ltd. All Rights Reserved.

#### Ready to get started?

We’d love to hear more about your business and how we can help - book a call below.

[Get in touch](https://www.ravelin.com/contact-us)